1. Privacy Policy and Payment Policy

1.1 Overview

CarandX.AE (“CarandX”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy describes the information we collect from visitors and customers through our website and how we use, share, and protect that information. We are committed to safeguarding the personal information you share with us and to being transparent about how we collect and use it.

We do not create or require user accounts. We only collect personal information as needed to process vehicle reservations, payments, and communicate with you regarding your order.

1.2 Information We Collect

We collect the following categories of information:
  • ●​ Personal Information: Your name, phone number, and email address.​
  • ●​ Transaction Information: Payment confirmation details received from our payment processor. We do not store or access your full card number or CVV code.​
  • ● Technical Data: Information automatically collected such as your IP address, device type, operating system, browser type, and browsing behavior through cookies and analytics tools.​

1.3 How We Use Your Information

We use your personal information for the following purposes:
  • ● To process and confirm your vehicle reservation.​​
  • ● To send you payment confirmations, invoices, updates, and related communication.​
  • ● To provide customer support in relation to your purchase or cancellation.​
  • ● To improve the performance, reliability, and security of our platform.​
  • ● To comply with legal obligations or enforce our rights under applicable laws.​

1.4 Sharing of Information

We do not sell, rent, or lease your personal information to third parties. Your data may be shared with trusted service providers only when necessary to:
  • ● Process payments​
  • ● Register the vehicle or coordinate delivery​
  • ● Maintain website infrastructure or customer support​
All third-party service providers are bound by contractual obligations to keep your data confidential and to use it solely for the purposes we specify.

1.5 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our website uses secure HTTPS encryption and we rely on industry-standard, PCI-DSS-compliant payment gateways to handle all financial transactions.

We do not store or process any full credit card information on our servers.

1.6 Data Retention

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, including any legal, regulatory, tax, accounting, or reporting requirements.

1.7 Your Rights

You may request access to your personal data, correction of inaccurate data, or deletion of data that is no longer required. Requests can be made by contacting: suport@carandx.com

2. Payment Policy

2.1 Payment Methods

CarandX accepts secure payments via third-party payment providers. All transactions are processed in United Arab Emirates Dirhams (AED).

Accepted payment methods may include credit or debit card, Apple Pay depending on the available options at checkout. We do not accept cash payments through the website.

2.2 Deposits and Final Payment

Customers are required to make an upfront deposit, typically AED 1,000 , to confirm a vehicle reservation. This deposit guarantees priority in vehicle allocation and processing.

The remaining balance, as displayed on the website or agreed upon via quotation, must be paid in full prior to vehicle delivery. Customers will receive a detailed breakdown of the total price, which includes applicable VAT, registration charges, and any included services (e.g., roadside assistance), unless otherwise stated.

2.3 Secure Processing

All payments are processed through encrypted payment gateways. CarandX does not store your full card details at any point. Payment providers used on our platform are certified to the highest industry standards.

3. Cancellation and Refund Policy

3.1 Cancellation Within 24 Hours

You may cancel your reservation within 24 hours of the initial payment and receive a full refund of your deposit. Cancellations must be initiated by contacting our support team at support@carandx.com. You must provide the full name, email address, and phone number used during the reservation process.

A cancellation confirmation will be issued via email. Once approved, your refund will be processed promptly.

3.2 Refund Timeline

Refunds are typically issued within 10 to 15 business days, although it may take up to 30 calendar days for the funds to appear in your account depending on your payment provider and bank.

Refunds are credited back to the original method of payment.

3.3 No Refund After 24 Hours

After 24 hours have passed from the time of payment, your deposit becomes non-refundable. This is due to the immediate commencement of vehicle sourcing, allocation, and documentation processes which incur irreversible costs.Requests for refund beyond the 24-hour window will not be honored under any circumstances, unless required by law.

4. Vehicle Reservation and Delivery

All vehicle information, including images, specifications, and pricing, is provided on an “as available” basis and is subject to change without prior notice. Vehicle reservations are considered confirmed only after successful receipt of the deposit and confirmation from our team.

Delivery dates and timelines are subject to vehicle availability, registration clearance, and full payment of the outstanding balance. CarandX is not liable for delivery delays caused by government authorities, shipping companies, or other events beyond our control.

We reserve the right to cancel a reservation or delay delivery under force majeure conditions or in the event of inventory misalignment or fraud detection.

5. Communication Policy

By submitting a vehicle reservation or contacting us through the website, you consent to receive operational communications, including order confirmations, payment receipts, and delivery updates via email, SMS, or phone.

You may also receive promotional or marketing communications. You may opt out of such messages at any time by clicking "unsubscribe" in the message or contacting us directly.

6. Legal Jurisdiction

This policy is governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

7. Updates to This Policy

We may revise or update this policy from time to time to reflect changes in legal requirements, services offered, or operational needs. The updated version will be published on this page with the revised effective date. We encourage you to review this page regularly to stay informed about our policies.

We encourage you to review this page regularly to stay informed about our policies.